FAQ – Assura+Protect

Assura Protect is a new type of life insurance company with a very simple vision – to provide you, and your family, “Better Cover… Longer” for a changing world.

Our founders are Life Insurance Advisors, Actuaries, Data Scientists and Financial Engineers committed to delivering our customers value for premium over the life of a policy.

“Life Empowered” is more than Assura’s motto – it is our commitment to policyholders.

Assura is committed to:

• A Promise of Simple, Fair & Affordable Life and Critical Illness Cover.
• A Mission to deliver Customer-Focused Protection.
• A Life Empowered Vision.

• Yes, Your Dividend Life policy id covered by the Financial Services Compensation Scheme (FSCS).
• FSCS protects customers if they lose money because an authorised firm (like Assura Protect and/or Family Assurance Friendly Society) are unable to pay a benefit because they’ve ceased trading and declared in default.
• The FSCS protect 100% of insurance claims for Term Life and / or critical illness insurance policies. For more information, please refer to the FSCS website at: Insurance protection & compensation | Check you’re protected | FSCS

Phone: 033 0010 0210
Email: info@assuraprotect.com
Post: Assura Protect Ltd, First Floor, 86 Gloucester Place, London, United Kingdom, W1U 6HP

Assura Protect is regulated by The Financial Conduct Authority (FCA). The FCA require us to provide you with the necessary information to decide if an Assura Dividend Life policy is right for you.

Your information will be held by Assura Financial Limited and its reinsurers in accordance with the requirements of the General Data Protection Regulation.

Your information and personal data will be used of providing insurance and/or handling claims or complaints.

You can find more information about this and our privacy policy here.

Phone: 0330 010 0210
Email: complaints@assuraprotect.com
Post: Assura Protect Ltd, First Floor, 86 Gloucester Place, London, United Kingdom, W1U 6HP

Voucher Terms and Conditions

These Terms and Conditions apply to all promotional voucher offers associated with the purchase of Dividend Life. By participating in any promotional offer, you agree to the following terms:

1. General Eligibility 

– You must be a UK resident aged 18 or over.

– Only one voucher is permitted per policyholder, per household, unless otherwise stated.

– Offers are not transferable and cannot be combined with other promotions unless explicitly stated.

2. Voucher Issuance 

– Vouchers will be issued only after the policy has remained active for a minimum of six (6) consecutive monthly premium payments.

– Vouchers will be sent via email within 30 days of meeting the eligibility criteria.

– The type and value of the voucher may vary depending on the policy premium and the promotional period.

3. Usage Restrictions 

– Vouchers are subject to the terms and conditions of the issuing retailer (Amazon*).

– No cash alternative is available.

– Lost or stolen vouchers will not be replaced.

– Vouchers cannot be exchanged or refunded.

4. Expiration 

– Vouchers must be claimed within six (6) months of receiving the claim notification email.

– Unclaimed vouchers after this period will be forfeited.

– Once issued, vouchers may have their own expiration dates as specified by the retailer.

5. Contact Information 

For any questions or concerns regarding these Terms and Conditions or your voucher eligibility, please contact our customer support team at client@assuraprotect.com.

*Amazon.co.uk Gift Card terms of use

Amazon.co.uk is not a sponsor of this promotion. The Amazon.co.uk Gift Card** may be redeemed on the Amazon.co.uk website towards the purchase of eligible products available on www.amazon.co.uk.

Amazon.co.uk Gift Card** cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a Amazon.co.uk Gift Card* is lost, stolen, destroyed or used without permission.

**Restrictions apply, see www.amazon.co.uk/gc-legal for complete terms and conditions. Amazon.co.uk Gift Card* are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.